Marathon Patient Advisory Council
If you have visited Marathon Family Health Team (MFHT) during winter months over the last few years, you have likely been asked to fill out a health survey. Since 2015, MFHT has conducted a health survey every year to get feedback about things such as access to appointments, patient care and areas for improvement as well as to get community input about priorities and needs for program and service planning.
Have you ever wondered what becomes of the information collected through the health surveys and if your ideas are put into practice? In May 2018, a patient advisory council was established based on feedback that was received through a health survey.
In 2015, the MFHT patient survey included a questions asking “Do you think a patient advisory council is a good idea for Marathon” and 93% of respondents said “yes”.
You answered and MFHT listened!
After two years of effort, the Marathon Patient Advisory Council (MPAC) was put in place. The purpose and goals of the MPAC is to provide an opportunity for service providers in our community to meet with patients in order to gain a direct understanding of needs, feedback and perspectives.
MPAC, which is comprised of six community members representing various demographics, meets quarterly to give health care organizations such as North of Superior Healthcare Group, Thunder Bay District Health Unit, Biigtigong Nishnaabeg, Dilico, and North of Superior Programs input regarding their programs, strategic directions (organizational goals), and much more.
Service providers in Marathon and area recognize the importance of listening to the people who are using their programs and services in order to improve their overall health care experience.
The long term goal is for our community to work toward a “Hub” model in which service providers collaborate to eliminate duplication and streamline existing services. For this model to be successful, patient input is crucial.
MFHT and other local service providers are looking forward to working with MPAC in the next few years to improve their program and services and to develop a model that better responds to patient needs.